Cash Applications Representative Iii

Key Responsibilities

• Reconcile bank accounts to ensure that payments are applied in a timely manner.
• Support the monthly closing process by fulfilling all established tasks according to the business unit.
• Resolve all requests made by internal or external customers according to the processes and policies of the company.

-Develop knowledge in systems and / or platforms of the company for the assigned processes according to the division. To know the "end to end" of your processes.

-Follow up on pending credits to be applied and give visibility to Collections, to comply with the defined KPIS.

-Provide timely visibility to senior analysts or leaders of difficult or doubtful cases before processing them, in order to obtain the most accurate response.

• Complete Cash Apps Hub tickets and other requests (including credit card and shared mailboxes), within established SLAs through the correct process, with attention to detail to provide the expected quality according to the request.
• Process card payments considering the list of exceptions and if there are no any exceptions then obtain the proper approval before processing them.
• Assist with requests for internal or external audits, compiling the support of the requested samples.
• Participate in the updating of position manuals or process support documentation when required.
• Identify opportunities for improvement of PPI processes related to your department, proposing solutions and best practices.

-Help in training new hires with respect to established processes and policies according to their level.

• Provide support and make any other request that is required by the needs of the company.

Comply with company ethics and integrity standards, using the open-door policy in the execution of the processes.

Abilities you need to develop.

• Attention to detail
• Proactiveness
• Communicates Effectively
• Customer Focus
• Drives engagement
• Problem Solving