Accounts Payable Supervisor

  • San José
  • Lonza

Costa Rica, San JoseToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

The Accounts Payable Supervisor motivates, trains, and leads the accounts payable team. This role requires the ability to multitask in a fast-paced environment, develop a strong rapport with internal and external customers, as well as demonstrated leadership in an accounts payable/customer service environment. In addition, the Accounts Payable Supervisor gathers and reports on the department's processing metrics including determining relevant statistical data to measure. This individual must be able to foster a team environment, implement process improvements, and increase efficiencies while maintaining compliance with internal controls.

Key responsibilities :

  • Creates work plans, and ownership of KPIs (Generate metric reporting), to define team priorities and coordinates team to ensure completion and inputs into performance evaluations for the team members and manage unresolved queries in the team.
  • Prepare month-end close documents and reconciliations.
  • Suggest, sell, design, and implement process improvements.
  • Conduct random customer satisfaction surveys to ensure the customer service team is providing superior customer service
  • Partner with business units.
  • Investigate invoice problems and identify creative solutions.
  • Maintain accurate records and control reports.
  • Process weekly check runs.
  • Oversee workflow process to ensure accurate and timely completion.
  • Participate in special projects as required.

Key requirements :

  • Bachelor's degree in Finance, Accounting, Business Administration, or related areas.
  • Advanced English Level.
  • ERP (SAP), OCR, and excellent Excel skills (including VLOOKUPs and pivot tables).
  • At least 3 years of direct industry experience, ideally within Shared Services or close to service-related operations.
  • At least 3 years of proven experience in people management, especially within periods of substantial change.
  • At least 3 years of experience in the area of customer-centric design, service management, and user experience management.
  • Experience in leading migration projects and continuous improvement projects, ideally within an operational or shared service center environment.
  • Local finance certificates (IOFM is nice to have).

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with a disability, protected veteran status, or any other characteristic protected by law.

Reference: R53635 :