Sr. Representative, People Solutions Center

Job Title: Sr. Representative, People Solutions Center

Job Description : PSC Reps will support and guide employees and people managers to increase their confidence and ability to address their employee related issues themselves. Essential Functions/Core Responsibilities :

• Resolve staff HR inquiries with a focus on first time resolution, not directing employees to other functions but providing a high level of customer service and support/
• Independently utilize training and knowledge management system to address and resolve staff questions and concerns.
• Answer all queries via the employee initiated / preferred communication channel to an exceptionally high standard, ensuring all inquiries are accurately logged and traceable in the relevant help desk system.
• Maintaining excellent standards of integrity, professionalism, and confidentiality at all times, challenging those whose behaviors are not reflective of Concentrix culture and values
• Maintain partnership with PSBPs and PS COEs within your realm of responsibility
• Identify policy and training gaps in the business from queries received and recognize opportunities for innovation within the PSC and beyond, focusing on continuous improvement solutions.
• Responsible for proactively identifying and reporting gaps in the quality and accuracy of the PSC Knowledge Management Tool.
• Meet monthly KPI’s

Eligibility :

• Must attach detailed and updated resume in Workday
• Tenure of 6 months in the company
• English Level required is (85%) or above (Fluent).
• No valid final warning or one written warning or disciplinary actions (DA) in the past 3 months.
• Good attendance and performance record (Meeting KPI´s or objectives for the past 3 months)
• 2 + years - Customer Service Experience
• 1 Year - Previous Human Resources Experience (preferable) or Customer Experience Center
• Computer literate (Microsoft Office Suite and ability to learn other technology systems)
• Well-developed problem-solving skills, with the ability to construct, document and communicate answers to questions.

LATAMCNX

Location : CRI Pavas 300 meters West from Industrial Zone

• Jacks

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