Senior UX Designer / Researcher

Information Technology

Location

• Pavas, Costa Rica***

Job Title: Senior UX Designer / Researcher (hybrid)

Job Description : Job Description Summary Concentrix Catalyst is the experience design and engineering team of Concentrix, a leading global solutions company that reimagines everything CX through strategy talent and technology. We combine human-centered design powerful data and strong tech to accelerate CX transformation at scale. The Catalyst Team is seeking a Senior UX Designer / Researcher (hybrid) to join our full-time team as full-time employee.

• Digest existing background materials to understand Partner expectations & define the problem(s) to be solved from an end user POV as well as Jobs To Be Done
• Create journey maps of current & to-be user experiences
• Conduct design discovery around OOTB capabilities; determine where gaps exist between OOTB functionality & end user needs & make recommendations for thoughtful customization
• Create high-level user flows which depict the proposed journey of the end user(s) through the app
• Create low to mid-fidelity design concepts to validate design solution with representative end users
• Perform usability testing on proposed solution including creation of research plan, participant recruiting (~6 Partners), execution of testing sessions, synthesis of findings, & usability readout including recommended design changes based on Partner feedback
• Create high-fidelity polished prototypes which reflect final UX vision

Location : Colombia, Bogota 3

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