Associate Account Manager

Daily Duties and Main Responsibilities :

• To ensure the appropriate transition from the setup of the new client to the adoption of the service model including the usage of consolidated services systems (Reporting, Invoicing, KPI, etc)
• To ensure the coordination of the service delivery by triggering, tracking progress and closing the payroll cycle, either with in-house or with external payroll service providers
• To facilitate Customer to adopt consolidated services and to move into a centralization mode
• Monitor and manage the Customer relationship and satisfaction at Customer senior levels
• To solve potential issues that may prevent the satisfactory and timely completion of the global services
• To monitor master service schedules to ensure timely achievement of all deliverables
• To act on the Customer demands and trigger actions, track progress and close the service delivery
• To participate in intra-departmental projects

Attributes and Experience Required :

• Knowledge of international payroll processes and business cultures
• Customer facing experience
• Strong customer service focus, assertive thinking and decision-making skills
• Issues and pending actions tracking and delivery, escalation management required.
• Ability to engage across corporate functions (Sales, Implementation, Operations, Marketing, Customer Support, Product Management and Finance)
• Excellent English verbal and written communication skills, as well as presenting skills, including the ability to chair meetings and host webinars

Package and Benefits :

• Competitive annual salary and benefits package- 15 vacation days plus public holidays- Birthday leave- Flexible remote working- Private Medical, Dental and Life Insurance- Personal and professional development opportunities- Friendly working environment