Junior IT Global Service Desk Specialist

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. Our Global Business Services (GBS), in San Jose, Costa Rica is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the regional spokes and local organizations across the globe. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you. About the job Your main duties, depending on the role and seniority level, may include, but are not limited to the following: - Acting as the single point of contact (SPOC) for end users and helping them with their IT issues. - Solving user requests/incidents directly or qualified routing of tickets to corresponding second level support team. - Striving for a high 1st level support solution rate to gain high level of user satisfaction. - Informing actively IT users about the status of their request and if necessary coordinating with other teams involved according to the urgency of the request. - Reporting of requests in the corresponding ticketing system (Change order, incident or requests) - Documentation of problem solutions and ongoing maintenance of internal knowledge database. About you We are looking for a unique and amazing talent, who brings along the following: - Less than 2 years of experience in a similar role - IT knowledge and working experience in some of the below IT areas: - Office365 (MS Office, Exchange Online) - SAP - User und Password Management - Client Hardware (Desktop, Laptop, Monitor, Printer) - Network - Retail Hardware - Retail Application - Desktop Application (Support, Installation) - iOS - Web Browser - Operating System - Service Now Ticketing system is a plus - Fluency in English and Portuguese are required. About Swarovski Swarovski is a Wonderlab where magic and science meet. Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet has always been an integral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.