IT Help Desk Support

  • San José
  • Arb Call Facilities

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

  • Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
  • Create login credentials.
  • Respond to queries either in person or over skype.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Ask questions to determine nature of problem.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Run reports to determine malfunctions that continue to occur.

APPLICATION PROCESS :

  • Kindly provide your linkedin account and/or Skype account
  • Interview will be in English

Job Types : Full-time, Permanent