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Do you want to work in a fast-paced and exciting environment, where no two days are the same? We’re looking for a CDS Operations Data Analyst who enjoys both a buzz and a challenge?
CDS Operations Data Analyst
- Full-time, home based in Costa Rica_
The Data Analyst is the first point of contact for all support queries related to our client reporting tools. They will work on a wide range of different tasks on a daily basis, from troubleshooting data, reports and tool issues to providing training, support, access to the tools, ensure reporting is provided timely, report delivery integrity issues, production schedule setup, OIP (Operational Intelligence Platform) maintenance and supporting the automated manual data delivery process. They will work with internal and external customers and coordinate with our internal technical teams. Client Data Solutions is a global team, so the Data Analysts will build close relationships with others from around the globe to support our day to day business.
A snapsho t of this opportunity**
- Carry out data investigations and study the issue to deduce origin and potential corrections.
- Troubleshooting data and tool issues/errors; analysing the return to make an informed deduction to be communicated to requesters.
- Providing training to our internal and external clients
- Keep current on all processes
- Seek opportunity for continued education on various functions/skills utilized in position.
- Utilize appropriate support documentation and training materials on CDS programs and procedures
- Troubleshooting report queries by reviewing report calculations, parameters and underlying data, and explaining what the reporting fields are returning and the report’s purpose.
- Setting up 3rd Party exports/imports, and ensuring that we have the necessary Data Release Authorisation in place
- Responsible to understand tools we use and Know processes and best practices to provide training and guidance to users
- Creating and maintaining internal/external user access to our supported tools; DecisionSource, FileMover, BCD API, etc
- Provide assistance with system issues and maintenance. Consult on workarounds for system issues and work with internal departments to ensure larger issues are documented and in process of correction
- Creating new department processes with accompanying documentation as directed and approved by supervisor or manager
- Provide feedback for continuous process improvement
- Maintain document library on customer procedures
- Providing business support for country reporting and internal data processes
- Producing reports on an adhoc basis and investigating creating scheduled tasks
- Support adhoc reports related to 3rd party data provisioning and data processing
- Ensure the quality of the end-product meets customer’s expectations
- Validate the integrity of production schedule setup requests, data processing files and 3rd party extract requests with the end requestor prior to setup
- Follow SOP’s to ensure correct deliverables
- Meet Service Level Agreements (SLA)
- Ensure timely delivery of all reports for customers and vendors, which includes the delivery of internal and external reports
- Must have the ability to be flexible and to handle other tasks as assigned
- Identify, resolve and communicate data report delivery and data processing data integrity issues
- Produce reports on an adhoc basis for internal or external customers and create scheduled tasks
How you can set yourself apart
- Excellent analytical and problem-solving skills
- Excellent attention to detail
- Proven ability to support customers and communicate verbally and written proficiently in English
- Excellent organization and time management skills
- Capability to work independently
- Ability to adapt to change
- Experience Customer Service/Travel Industry experience OR bachelor’s degree/equivalent
- Embrace diversity
- Intermediate knowledge of MS Office Suite is preferred
- Advanced knowledge of MS Excel is preferred
- SQL and relational database knowledge is a plus, not required
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
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