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Join our global TUI Musement Team in Costa Rica as an Groups & Tours Quotations Executive.Your mission will be to work and lead. You will be managing the business of our Specialist Business clients (round trips, groups & fly & drive), guaranteeing the highest levels of quality and generating loyalty by supporting their growth in destination.
This role is located in Costa Rica and requires all applicants to already have the rights to live and work in Costa Rica before applying.
ABOUT THE JOB
Maintain communication and productive relationships with our Specialist Business clients Develop & prepare tailor made proposals (quotes), adapting our programs to our customers needs, ensuring the highest levels of quality and our competitiveness; increase sales by offering additional services Coordination with our Operational Team (PRE : delivery of necessary documentation to operate the confirmed business & support them during the operational arrangements, POST: analysis of operational reports, product & services quality, customers feedback) Supporting other TUI MM areas, such as Commercial, Finance, Product Teams by searching and providing quality information in order to generate business intelligence (monitoring deliverables and performance, address underperformance, to gain insights into how to improve performance and maximize growth) Suppliers negotiations, focused on the optimization of the agreements signed by our Product/Contracting Teams; analysing & improving profitability by managing costs Support in the design & develop of our clients fam trips (services quotation, bookings, assistance,..); providing a personalized service Acquire deep knowledge of our products & services through fam trips, site inspections (hotels, attractions, activities,..)
ABOUT YOU
An experienced individual in tourism business. Someone with strong knowledge and understanding of the Specialist Business area (groups, roundtrips, fly & drive,..) Excellent quotation skills & managing costs, Microsoft Office 365 knowledge Excellent communication skills, both verbal and written, in Spanish & English A well respected individual, open to change and able to develop new and aligned ways to improve the business and to delight customers. A pro-active professional with a clear focus on quality and efficiency A talented professional who wants to learn, grow and drive their career A team player with a supportive attitude who appreciates to work in an international environment Open to multiple work hours (morning or afternoon and weekends)
ABOUT OUR OFFER
Competitive salary and benefits as standard Career progression opportunities in more than 50 countries worldwide Develop yourself as part of a friendly, richly diverse and virtual international team Exceptional approach to your learning - access to free learning platforms & language lessons
TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.
In 2018, TUI’s Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business - known as TUI Musement - combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement. We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
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