Virtual Assistant for Customer Service

About us : We are an international marketing research and consultancy company. We help Facebook Advertisers scale their businesses.

How do we do it? By helping them to make their funnel squeaky clean compliant and giving them trusted agency accounts. Thus, our clients go from banned to scaled with our trusted process!

Our team is working remote from all around the world, enjoying their freedom, while contributing to a highly scaling agency.

About you : We are looking to hire rockstar Virtual Assistants who will handle the companys communication with customers and ensure their satisfaction. The main goal of this role is to respond to customer queries and concerns and provide the appropriate resolution as soon as possible via Slack or ClickUp. They will also be responsible for providing administrative support to the team and other tasks with minimum supervision.

This is a full time position and is fully remote.

Virtual Assistant Responsibilities :

• Be the first point of contact with customers
• Respond to customer inquiries and concerns
• Bring about resolution to a customers complaint or dissatisfaction
• Organize communication via Slack or ClickUp
• Help team with their administrative tasks
• Prepare and organize customer databases
• Handles customer and employer information confidentially
• Manage filing systems, update records, and organize documentation

Virtual Assistant Requirements :

• Proven previous experience as a virtual assistant or similar role
• Well versed in technology
• Experience with ClickUp and/or Slack
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)Experience with Google Docs, cloud services, and other technology tools.
• Highly organized multi-tasker
• Demonstrates excellent time management skills
• Self-directed and able to work without supervision.
• Excellent verbal and written communication skills.
• Very Good English especially written
• Strong interpersonal and customer service skills

Dont miss this opportunity to work with an international and marketing driven team and collaborate with global companies.