Global L&d Assistant

WHAT YOU'LL DO : Role and Responsibilities: The Global L&D Service Center assumes responsibility for managing participant pools across our L&D Journeys. We lend critical support to the planning, preparation, and execution of all journeys encompassing tasks such as LMS management, calendar scheduling, virtual live program hosting, training material preparation and journey performance metrics.

YOU'RE GOOD AT :

• Support the planning, coordination, and execution of Global Learning Journeys, acting as a key link between participants, presenters, and event logistics.
• Efficiently plan and schedule virtual classes, considering diverse time zones and cohorts to ensure maximum participation and engagement.
• Host virtual sessions, manage breakout activities, and monitor chat interactions to ensure a smooth and interactive virtual experience.
• Manage the entire participant lifecycle, from initial registration and invitation distribution to tracking final attendance.
• Maintain consistent communication with participants, addressing inquiries, cancellation requests, and logístical concerns throughout the event lifecycle.
• Coordinate with program team and conducting briefing sessions and ensuring their preparedness for each event.
• Update and maintain the training database, including participant statuses, registrations, cancellations, presenter information, and hours
• Provide analytical and control support to assess the effectiveness of programs and events, making data-driven recommendations for improvements.

YOU BRING (EXPERIENCE & QUALIFICATIONS) :

• Undergraduate degree, studies in management or communications.
• Proficiency in using virtual collaboration tools, video conferencing platforms, and Microsoft Office Suite. Knowledge and confidence in Zoom is an advantage
• Proficiency in database management and data entry, ensuring accurate and up-to-date records.
• 2 years of relevant work-experience, preferred in HR, L&D or event management, experience from a professional service firm is a plus
• Experience at BCG preferred, especially understanding of BCG culture and practices.
• Strong attention to detail and a commitment to delivering high-quality experiences for participants and stakeholders
• Experience with working in a virtual environment a plus
• Exposure and hands on experience on LMS (SABA, Successfactors, Adobe..etc) or any HRMS system
• Ideally international experience during studies or professional employment. Awareness of cultural differences and willingness to adapt workstyle to a multi-cultural environment

YOU'LL WORK WITH : The Global L&D Assistant functions as a key member within the Global L&D Service Center, an integral component of the worldwide Learning & Development Team. Operating as a "virtual, global training team," this unit is distributed across various BCG offices. This role is embedded within BCG Nexus Costa Rica.

Within this context, the role thrives in a dynamic, fast-paced, intellectually stimulating, and service-focused milieu. The Global L&D Assistant collaborates closely with Learning & Development Program Leads, Finance, and other pertinent segments of BCG, fostering seamless synergy.