Telecommunications Systems Engineer

Company Description

• _ Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology. Job Description : Design and develop routing strategies to implement business logic within the Contact Center service. In addition, integrate backend systems into these strategies and AI other self-service capabilities. Tasks :

• Design and implementation of conversational flows

• Develop new routing strategies for various channels

• Troubleshoot routing related issues

• Implement self-service capabilities and leverage AI technologies

• Develop integrations towards backend systems like CRMs or ERPs, but also to underlying technologies like ElasticSearch, Cassandra and Redis

• Operate Kubernetes multicloud solution

Competencies :

• Proficient in SQL, SCXML and ECMA script
• Ability to understand API specifications quickly
• Service specific technical knowledge, communication, coordination and organizational skills
• Exceptional analytical capabilities, communication skills and intercultural competence
• Contact Center and Genesys Engage experience would be beneficial

Qualifications :

• Bachelor’s degree in related field, or equivalent work experience.
• Several years of experience software engineering and/or solutions development or other related area
• Languages: fluent in English spoken and written, German and Spanish are also beneficial

Additional Information