Collections Supervisor

Company Description

• Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology. _

Job Description : Position Summary

The Collection Supervisor is responsible for the Invoice to Cash end-to-end process in the Business Service Center. Supervise team to complete daily tasks.

General Job Responsibilities

• Planning and supervise daily tasks which could including any of the following:

• Research and reconcile overdue accounts/invoices.

• Maintain accurate record of past due accounts & collection efforts.

• Process & send statements.

• Maintain customer files.

• Performs customer portfolio auditing functions accurately and meets audit deadlines.

• Handle customer communication for the business unit

• Follow up on payment on accounts and customer deductions, resolve short pays, debit memos and unused credits with customer.

• Lead processes and activities required in the invoice to cash/ deduction process through training, skill acquisition, and continuous improvement.

• Coordinates daily activities e.g. vendor invoices validation, payment proposal preparation, vendors reconciliation, inter-unit transactions, dispute management.

• Supervise team, conduct one on ones, evaluate the team, the associates performance and administrative tasks (ICC, payroll, etc).

• Review the team´s results with the Business Partner and implement improvements in the process.

• Develop and manage staffing for all service delivery areas

• Monitor, track and improve productivity

• Monitor, track and improve key performance indicators

• Manage the integration of work within the process area and outside the process area to other processes

• Manage and respond to escalated issues within the process and from customers from the Global and Regional Accounting organizations and Business Units

• Participate in scheduled or unscheduled audit activities when appropriate, including mobilizing resources to work with the audit team and to provide the required documents to support the audit process

• Disciplinary measures and appraisal interview (GPD)

• Ensure that all processes adhere to the standard process and technology accept where applicable

• Ensure all processes adhere to standard policies and regulatory requirements

• Review the team´s results with the Business Partner and implement improvements in the process

• Generate and communicate process improvement ideas.

• Generate work-plans to meet targets and manage workload balances.

• Work in a team environment, which involves collaboration, active participation in team meetings and tasks, and use of team-based methods and tools.

• Design and coordination of complex processes in line with target requirements within given systems.

• Proposal for take over processes from other entities.

• Validating process manuals.

• Providing support to the head of GSA and to other departments

• Comparison between current and target situation, eventually initiation of measures of correction.

• Disciplinary and target leadership of one team within the GSA (e.g. task coordination, task distribution to team members, quality management).

• Mentor for new placements, participation in personnel recruitment.

• Responsible for observance of defined process.

• Coordinate trainings implementation (both internal and/or external).

• Lead and/or participate in status and planning meetings with the team, company and clients.

• Perform other functions related to the position.

Qualifications :

• Advanced student in accounting or a related field (Accounting, Business Administration, Economics, Industrial Engineering)
• University degree (preferred)
• Minimum of 5 years in an accounts receivable role specific to credit, collections and deductions or related fields. Experience in a business service center preferred.
• Strong computer skills including MS Office (Excel) and Adobe Reader. Experience with ERP systems and banking portals preferred.
• English level C1

Additional Information