Partner Technical Advisor-cosmos Db

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

Responsibilities : Responsibilities

Readiness Development

• Monitors and evaluates performance, supports readiness, and evaluates driver improvement in support quality for both internal teams and partners. Works with readiness and training teams to optimize the curriculum, reducing the delivery time requirement, and to enhance the material. Performs technical mentoring of others to share technical expertise. Contributes to the success of the team by providing mentoring, coaching, and role readiness training.

Case Management (Delivery Excellence)Managing Collaborative Activities

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Helps drive top priorities by working with managers, engineers, Serviceability team, and other stakeholders. Engages and collaborates with other Microsoft groups, including escalation teams and the development team, in gaining resolution for critical, complex issues. Teaches Support Engineers to collaborate with internal teams and build communities to resolve customer and partner issues to develop unique solutions. Manages the swarming process to ensure the right individuals and resources are in place to resolve issues in a timely fashion.

Supportability Activities

• Drives implementation of improvement initiatives from the Delivery Excellence team. Ensures that engineers are following supportability processes/ refining processes to enable engineers to identify and report supportability ideas/issues to product group. Drives improvements on top pain areas by contributing and producing troubleshooting guides/readiness content to help with volume deflection. Identifies patterns of specific bugs in products and ensures they are handled with relevant product group team.

Process Improvement

• Helps drive and land top priorities by working with managers, engineers, Serviceability team, and other stakeholders (internal and external) to improve current processes. Serves as an early warning system, notifies appropriate impacted audiences, and makes recommendations on how to fix it. Improves existing troubleshooting workflows and develops new troubleshooting tools. Generates process improvement ideas by analyzing trends (e.g., case types, volumes).

Qualifications : Qualifications

Required/Minimum Qualifications

• Language Qualification - English Language: fluent in reading, writing and speaking.

• Skills and qualifications:

• Thorough knowledge of Cosmos DB Technology

• Skills and qualifications: Cosmos DB

• Experienced No SQL DB technology: MongoDB, DynamoDB, Gremlin (Apache TinkerPop), Apache Cassandra or Relational Database technology: SQL server, Oracle, MS SQL etc.

• Coding experience with C#, C++, Java, JavaScript, python, Scala or Node.js.

• Experience with cloud computing technologies is a plus, including pubclic cloud like Azure, AWS, Google Cloud, Ali Cloud, etc. or private cloud like OpenStack.

• Database Administrator and Network management experience is a plus.

• Open source solution experience such as Hadoop and Spark is a plus.

• Experience with one or more customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or I.T. consulting, customer or technical support or consulting or end-user support.

• B.S. degree in C.S. or E.E. or equivalent experience

• 4+ years in system develo