IT Service Desk Analyst

  • San José
  • Td Synnex

Job Purpose : Responsibilities :

  • Assists team in meeting individual, team and organizational service level agreements and customer satisfaction. Primary role to meet this goal is to ensure that incidents and service requests are managed in a timely fashion. (50%)
  • Resolves the majority of incidents and service requests using existing knowledge base documentation and tools. (35%)
  • Participates in training to continually increase technical, customer service and interpersonal skills needed to meet service requirements and enhance customer satisfaction. Continually strives to learn and share knowledge. (15%)

Knowledge, Skills and Experience :

  • 1 to 3 Years of relevant work experience.
  • Associate Degree with IT or technically related field of study preferred.
  • Other Education / Certifications: - Degree in Computer Science or other applicable IT areas preferred.
  • Basic Microsoft O365 knowledge
  • Able to execute instructions and to request clarification when needed.
  • Possesses basic clerical and data entry skills.
  • Able to perform basic mathematical calculations.
  • Able to recognize and attend to important details with accuracy and efficiency.
  • Able to communicate clearly and convey necessary information.
  • Able to converse and write effectively in English and/or any other regional language.
  • Able to interact effectively with all levels of management.
  • Possesses strong multi-cultural interpersonal skills.
  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
  • Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
  • Able to work independently with minimum supervision.
  • Able to maintain confidentiality of sensitive information
  • Able to build solid, effective working relationships with others.
  • Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
  • Able to quickly learn new systems and technology.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

Are you ready to make a BIG impact with TD SYNNEX?

In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.