Marketing & Sales Operations Manager - Hybrid/remote

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role : We are seeking a Marketing & Sales Operations Manager to be the go-to person to drive our dedication to operational excellence across the Digital Sales organization and Marketing. You will be a Marketing Revenue Operations Team member within the Marketing Operations group.

Working closely with our international Digital Sales (SDR/BDR/ISR) teams, Demand Generation marketing teams, Sales Operations as well as IT partners, you will identify operational challenges and opportunities and build solutions. You possess an in-depth knowledge of Salesforce processes; have a focused analytical approach to reviewing data and processes.

You work happily in an ever-growing organization. A dynamic self-starter and problem solver, with attention to detail and an aim to scale the Digital Sales teams while boosting performance.

Responsibilities : You will impact the organization by identifying and driving improvements in:

• Closely partner with Digital Sales partners to identify outbound prospecting opportunities, manage the delivery of data, and coordinate the development of content to support their efforts
• Data hygiene and data append strategy to allow sellers to spend more time on the phone and limit data research activities.
• Our lead engine: working with Marketing Operations to ensure a smooth and consistent flow of leads to sales teams. Optimizing lead distribution models for fast response time.
• Lead management processes (e.g. lead prioritization, lead workflow, usage of fields, automation, etc.)
• Usage of company metrics and reporting to optimize sales performance.
• All other sales processes that impact customer experience or revenue generation (e.g., Lead Response time, AE Handoff, etc.).

You will also :

• Deliver clear, specific, measurable, and significant improvements to our business in the form of pipeline and iACV, on time and on target.
• Quickly identify isolated versus broad-reaching operational issues, prioritize and implement solutions accordingly
• Build in-depth knowledge of our technology stack to better use our current tools, and own the assessment and implementation of additional technology
• Continuous improvement analysis of our Digital Sales business, with data-driven recommendations

Requirements :

• 2-5 years experience in management consulting or strategy and operations type roles preferred
• 3+ years of deep analytical evaluation of business measurements with clear, tangible results and business impact
• Experience optimizing operational processes in the Sales Development technology stack (e.g. LinkedIn Navigator, Outreach.io, lead routing, predictive scoring, ABM, etc.) ideal
• Experience identifying, managing, and leading operational sophisticated projects to successful execution
• Extensive understanding of Salesforce’s architecture (e.g. page layouts, roles/profile permissions, queues, workflows, etc.)
• Ability to do deep-dive analysis and reporting on data sets to find issues or opportunities for optimizations
• Capable of engaging and motivating team members and establishing balanced, productive relationships with Marketing and Sales teams
• Proven track record of maintaining passion, energy, focus, and ability to perform in a variety of circumstances within a large team of people.
• Ability to prioritize risks and issues to drive resolution and engage others when vital.
• Strong understanding of Lead Generation and Lead Distribution processes, including an understanding of Marketing campaigns

Splunk is an Equal Opportunity Employer : At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note: Base Pay Range

Costa Rica

Base Pay: CR