Network/telecom Engineer Iii

How will you make an impact?

As a member of Thermo Fisher Scientific, you’ll do exciting work! Join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best! With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

This role will be a key part of a multifunctional team that designs, supports, secures, and maintains the underlying network infrastructure.

What will you do?

• Our global network operation center is ensuring that all outages, which are impacting our customers are resolved in a timely manner

• We aim to fulfill our customer''s requests according to our set of SLAs

• We manage our network changes through a strict ITIL based process

• We monitor network health, including metrics collection, visualization, and alerting

• We track network utilization over time to assist capacity management models

• We are owning the network monitoring settings , maintenance and network incident management SOPs :

• We self-serve problem management support for network root cause analysis, own and drive problem investigations, trend analysis :

• We proactively carry out network vulnerability and patch management , software upgrades

• Be part of the team that supports, and improves a global network environment that includes routers, switches, firewalls, wireless controllers and load balancers.

• Find opportunities to improve the corporate network by implementing the network standards that have been established by the Global Networking Architecture team.

• Collaborate with the network SMES on optimization initiatives

• Be responsible for having all aspects of the network environment documented.

• Participate in the on-call rotation with other engineers to ensure support coverage for the global enterprise network.

• Participate in future weekend shift rotation (approx.. every 5-6 weeks, after Q1 2024)

• Provide lead support for lower support groups;

• Deliver mentorship and direction to lower level engineers and peer support groups

• End to end coordination with our vendors and providers for issue resolutions

• Handling the Service Now work queue to address customer requests within the established service level agreements.

• Drive quality into the metrics we report , including measurement of issues, network capacity, vendor equipment/failures analysis and network performance, as well as continual assessment of the quality and effectiveness of network monitoring and alerting.

• Responsible for documenting system maintenance, enhancements and performance for effective network operations and management

• Escalate complex incidents and requests to senior engineers or SMEs

• Find opportunities for automatio n and own these initiatives till completion in collaboration with respective SMEs and programmers

• Guide our customers and colleagues on Global Network engagement and ITIL processes

• Participate in technology trainings provided by SMEs or vendors

How will you get there?

• BA/BS education and/or work experience in network engineering & operations is preferred
• 2 - 5 years’ experience in network engineering, operations, troubleshooting
• Experience with Cisco and Arista or Fortinet or F5 products and services.
• Basic understanding of Networking and Security standards, practices and methods.
• Working knowledge of SD-WAN management & troubleshooting is an advantage
• Understanding and experience of cloud computing specifically relating to networks, including AWS and/or Azure is an advantage

Tool & Technology Skills

• Telco : WAN, LAN, Wireless,
• OSS/BSS : Service Now, Jira
• Network Switching, Routing, Security, Cloud
• Product : Cisco, Fortinet, F5, Silver Peak SDWAN, Arista, Clearpass, OperGear, Meraki, AWS, Azure
• Automation : Python, API, Service Orchestration

Knowledge, Skills, Abilities

• Excellent verbal and written communication skills, good customer service skills, and a proven ability to work with various teams.
• Troubleshooting skills
• Be a self-motivated, highly ethical individual with a demonstrated ability to work as independently as well as with a team.
• Be eager to learn new technologies and develop your skills
• Develop relationships with our clients, engineering, and peer management teams, and effectively navigate across the organization