Telesales Account Representative

Are you ready to make a BIG impact with TD SYNNEX?

In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.

Job Summary : Principal Duties/Responsibilities:

• Working from customer lists and/or database, makes outbound follow-up calls to existing customers to qualify leads and sell products and service contracts.
• Closes a medium volume of sales orders.
• Sales are medium complexity and the sales rep performs a consultative role for the customers.
• Emphasizes features and benefits of represented products/services.
• Provide accurate quotes, and ensure correct credit terms and vendor information is in database.
• Meets or exceeds all quotas and activity objectives in assigned territory.
• Uses sound judgment and discretion when making decisions that affect the business unit, such as, appropriate and timely escalation, adjusting margins or providing discounts to close a sale.
• Provides high quality service to customers and prospects by assessing customer requirements, ensuring prompt response in providing product information and product pricing.
• Actively profiles all customers and use effective telephone selling skills to promote client products, service programs and systems.
• Builds the customer/prospect database by profiling and capturing relevant customer and product information.
• Recommends improvements or changes to internal processes and data processing to meet or exceed sales goals and to achieve the highest level of customer satisfaction.
• Maintains most up-to-date knowledge on products and programs.
• Actively participates in assigned sales training, lectures, presentations and meetings.
• Makes 50-75 outbound calls per day with 8 high-value meeting calls per day, each meeting call with duration > 15 minutes.

Other Duties & responsibilities :

• Performs other additional duties as assigned.
• Meets attendance and punctuality standards.

Knowledge, Skills, and/or Abilities Required :

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to build solid, effective working relationships with others.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to listen attentively and foster two-way dialogue.
• Able to maintain a positive attitude in the face of criticism, rejection, or failure.
• Able to provide courteous, timely service when addressing questions and concerns.
• Able to maintain social, ethical, and organizational standards in conducting internal and external business activities.

Minimum Educational/Experience Requirements :

• High school diploma/GED plus the established minimum requirements for the position.
• Language: 100% proficiency in English

Additional Education/Previous Experience Recommendations :

• College Degree in Business or Marketing preferred.
• Requires 2+ years of outbound telesales experience, technology experience preferred.
• Call center or telesales experience using consultative selling skills preferred.
• Demonstrate commitment to task in a highly competitive sales environment.
• Ability to overcome technical and business objections of prospective customers.
• Possess solid business sense and the ability to profile likely business and technology decision makers.
• Professional and polished communication skills both verbal and written.
• Possess strong organizational skills and the ability to excel in a fast-paced environment.

Working Conditions :

• Professional, office environment.
• Occasional non-standard work hours or overtime as business requires.
• Some travel may be required.