Billing Team Lead

Job Description : The supervisor meets billing operational standards by contributing billing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying billing system improvements.

DUTIES/RESPONSIBILITIES

• Analyze and prioritize workloads based on department inflows to meet company expectations
• Sets expectations and hold team members accountable.
• Creates an environment that promotes professionalism, engagement, and inclusion
• Sets expectations around productivity, quality, and other key metrics
• Acts as a resource for internal and external customers; to include field personnel, medical professionals, and other cross-functional areas to meet department’s goals.
• Identifies opportunities for improvement. Develop and execute action plans.
• Monitors employees and department performance on key performance indicators. Communicates status appropriately.
• Perform analysis and reporting for management as required
• Provides an elevated level of customer service in a competitive market
• Prioritizes and executes based on customer and business urgency.
• Emulates KCI shared values
• Conforms to, supports, and enforces all Company policies and procedures
• Conduct monthly meetings as well as monthly individual meetings with employees.
• Prepare and document monthly, quarterly, and annual performance evaluations.
• Make recommendations for salary increases and position changes.
• Coach, develop, and counsel employees to effectively reach department goals
• Participates in all work activities as may be deemed suitable and assigned by management.

REQUIRED QUALIFICATIONS

• High Diploma or education equivalent
• 3 Years of previous Managed Care (CMS 1505)Billing experience
• 1 -3 years of previous supervisory experience
• Excellent telephone customer service skills.
• Demonstrated use of effective problem-solving skills.
• Ability to work effectively in a team environment, as well as independently.
• Proven ability to deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude.
• Proven ability to multi-task and adapt in a fast paced and changing environment
• Proven ability to communicate effectively, both verbally and in writing.
• Proven ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.

PREFERRED QUALIFICATIONS

• 3 - 5 years of previous supervisory experience
• 1-2 years of experience dealing with third party payer reimbursement drivers
• Prior supervisory or management experience in a healthcare or customer service environment preferred.
• B.A. in Business Administration or related field preferred.

ve customer service levels.

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