Mdm Analyst (Hybrid)

  • San Antonio
  • Stryker

Why join Stryker? : Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.

Who we Want : Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.

Analytical problem solvers. **People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

Job description: The Analyst, Customer MDM is responsible for managing workflows involving customer master data creation/updates, process improvement and maintenance within the relevant ERP system. High level of accuracy and attention to detail is required.

What you will do :

  • Work with relevant stakeholders and processes to maintain corporate customer master database, including set-up and maintenance of customer information within ERP system.
  • Work with cross-divisional business units and appropriate team members to troubleshoot Customer Master Data sales area issues.
  • Identify issues and risks to appropriate team members relating to Customer Master Data and potential adverse impacts to the business.
  • Primary interaction with cross-functional areas (such as field personnel, Finance, Compliance, etc.)
  • Understand and use available database and ERP systems required for work group.
  • Minimal supervision, assist in maintaining policies and procedures, respond to incoming inquiries.
  • Perform other duties as assigned.
  • Accuracy and attention to detail is critical for this position.
  • Support stakeholder SLA’s and work to provide KPI’s

What you need :

  • Bachelor’s Degree in Accounting, Finance, Business, IS or related discipline
  • Fluent spoken and written English. Any other language is a plus
  • Must have excellent verbal and written interpersonal communications skills
  • Excellent analytical skills
  • Exceptional skills in applicable Microsoft software programs
  • Business Intelligence tools preferred (Microsoft reporting, PowerBi)
  • Major ERP systems experience (SAP or MDG, Oracle, JD Edwards)
  • Must be able to organize with the ability to prioritize work and keep accurate and detailed records
  • Must have excellent time management skills with the ability to use independent judgment effectively
  • Must be able to understand and work within complex interdivisional procedures and policies

Qualifications & experience :

  • 2-5 years maintaining master data records (customer master preferred)

Physical & mental requirements :

  • Ability to work well with cross-functional teams and multi-task
  • Excellent communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
  • Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
  • Computer or technical knowledge
  • Effective problem-solving skills

Know someone at Stryker? :