Solution Support Specialist

Job Responsibilities:

• Ensures maximum availability and mínimal disruption to business continuity in order to meet all agreed targets, SLA's, and metrics
• Proactively looks for continuous improvement ideas to raise the service quality for better network profitability
• Ensures that all tickets are managed and resolved within the agreed target resolution times (TRT)
• Ensures that all incidents are dealt with according to incident management best practices.
• Manage and Own the Problem Management Process, Develop, co-ordinate and promote the effective functioning of problem management activities across all support teams.
• Good at managing customer/client relationship.
• Ability to stick to deadlines and priorities.
• Resource should work independently in terms of project follow up and daily tasks.
• Strong communication and collaboration skills.

Requirements :

• Degree in Computer Science, Information Systems or equivalent experience

• 4-5 years working experience in performing support tasks.

• Basic Windows Server 2008 or higher

• Basic MSSQL 2008 or higher

• Creative problem solving skills and ability to work conceptually

• Customers and end-users focused

• Must be able to communicate effectively in English, both written and oral

• Added advantage with experience in any of these:

• PowerShell is a plus.

• Grafana Monitoring is a plus.

• Forwarding business

• ITIL Certification or equivalent experience