Patient Support Specialist

Responsibilities:

• Conduct outreach to English-speaking patients, gathering and updating information on treatment status, doctor appointments, changes in medical care, work status, and relevant documents.
• Retrieve medical records and bills from healthcare providers, ensuring accuracy and completeness.
• Demonstrate a comprehensive understanding of insurance processes, create estimates, and facilitate payment transactions.
• Perform various administrative tasks as assigned to support efficient operations at Iceberg Health.
• Maintain detailed and current case notes, ensuring proper documentation of all interactions and activities.

Requirements :

• Previous experience in healthcare or legal fields is advantageous.
• Exceptional follow-up skills with a keen attention to detail.
• Ability to multitask effectively, handling tasks promptly and tactfully when interacting with colleagues and the public.
• Strong organizational skills, both in terms of task management and attention to detail.
• Excellent verbal and written communication skills.
• Positive, enthusiastic attitude and a professional demeanor.
• Proficiency in English, both written and spoken.
• Capability to work independently and responsibly, keeping case notes up-to-date.

Pay: From â‚¡515,000.00 per month