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Overview :
- Position owns the daily contact with specific, identified accounts. Incumbents work proactively to drive revenues/margins to ensure organizational profitability through developing and executing strategic client specific solutions.
- Incumbent is seasoned and has the experience to handle complex customer issues with mínimal supervision.
- Leverages TD executives for support.
Essential Duties & Responsibilities Required
- Proactively manages accounts by evaluating product mix and profitability
- Makes adjustments to meet TD profitability objectives
- Identify appropriate opportunity to sell TD full portfolio of products and services
- Develops strategic business plans, and effectively present to TD management.
- Provides regional level direction in the absence of the manager
- On a daily basis provide team direction on KPI performance, company directives, vendor initiatives, etc
- Manages advanced inbound and outbound sales calls in order to quote prices, provide product information and build relationships with customers
- Assists associates and reps in resolving complex, important customer problems or issues
- Helping resellers get best pricing / deals through alliance with internal TD departments; informing business partners of vendor-related promotions and floor days; forming relationships; providing proactive business solutions
- Requires high level of interpersonal and collaborative skills
- Identifies, develops, and implements business opportunities through customer facing activities
- Demonstrates detailed account knowledge
- Creates business plans to uncover new opportunities, and increase TD SYNNEX's sales and profits
- Represents TD SYNNEX professionally in daily interface with business partners, customers, and supporting departments
- Represents TD SYNNEX at business partner events
- Performs additional duties as assigned
- Meets attendance and punctuality standards
Qualifications, Required Knowledge Skills & Abilities and Working Conditions
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Able to assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.
- Able to be diplomatic when handling calls/correspondence for Management.
- Able to coach others in the development of their skills. Able to comprehend, integrate, and improve upon complex cross-functional business processes
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to display assertiveness and a high level of self-confidence.
- Able to facilitate group interactions.
- Able to identify needs and opportunities and develop action plans to address.
- Able to interact effectively with all levels of management.
- Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
- Able to prepare/analyze appropriate reports and other business correspondence.
- Able to serve as a resource to others in the resolution of complex problems and issues.
- Able to sort through numerical information and recognize trends and details.
- Able to think strategically and tactically.
- Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Able to avoid win/loss situations and ensure productive resolutions of conflict.
- Able to analyze and resolve complex issues and problems in a sound and timely fashion.
- Able to maintain confidentiality of sensitive information.
What's In It For You?
- Elective Benefits : Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career :Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being : Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion :It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community : Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good f