Customer Service Representative

This role is within our Customer Managed Services (CMS) department, where you'll work with our internal team, vendor partners, and customers around the world to commercialize and use I.T. products and solutions.

What You'll Do :

• Provide the highest level of customer service at all times to internal and external customers
• Create follow-ups with customers in order to provide the best customer experience
• Identify issues that need escalation and passes on to the appropriate person
• Follow department guidelines for methods of research and accuracy
• Maintain notes in appropriate systems

What We're Looking For :

• High school diploma/GED (Bachillerato en Educación Media) required
• Effective communication (written and verbal) in English and Spanish
• Clerical, data entry, and typing skills (60 words per minute preferred)
• Able to perform basic mathematical calculations
• Detail-oriented
• Organization and prioritization skills
• Multi-cultural interpersonal skills
• Able to maintain confidentiality of sensitive information
• Able to quickly learn new systems and technology.

Working Conditions :

• Professional, office environment.
• Occasional non-standard work hours or overtime as business requires.

What's in it for You?

• Make the Most of our Global Organization : network with other new co-workers within your first 30 days through our onboarding program.
• Grow Your Career :our first priority is to hire from within and help our people grow. As a co-worker, you'll have more career opportunities available to you. You can also accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses.
• Work with World-Class Vendors : our current Telesales Reps are working with some of the biggest brands in technology.
• Elective Benefits :our programs in Costa Rica include optional asociacion solidarista (up to 4% employee contribution and 3% company match), optional private medical insurance, life insurance, scholarship program, monthly electricity payment assistance, and more!
• Elevate Your Personal Well-Being :boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program (LEAP).

What's In It For You?

• Elective Benefits : Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career :Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being : Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion :It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community : Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!