Customer Service Representative

Are you ready to make a BIG impact with TD SYNNEX?

In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.

Job Summary : Essential Duties & Responsibilities Required:

• 20% - Provides the highest level of customer service at all times to internal and external customers.
• 20% - Creates follow-ups with customers in order to provide the best customer experience.
• 15% - Identifies issues that need escalation and passes on to the appropriate person.
• 15% - Performs additional duties as assigned.
• 5% - Follows department guidelines for methods of research and accuracy.
• 5% - Maintains notes in appropriate systems.

Knowledge, Skills, and/or Abilities Required :

• Able to execute instructions and to request clarification when needed.
• Possesses basic clerical and data entry skills.
• Possesses strong data entry skills.
• Ability to input 60 words per minute
• Able to perform basic mathematical calculations.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to communicate clearly and convey necessary information.
• Able to converse and write effectively in English and Spanish.
• Possesses strong multi-cultural interpersonal skills.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
• Able to maintain confidentiality of sensitive information
• Able to be immobile for long extended periods.
• Able to build solid, effective working relationships with others.
• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
• Able to quickly learn new systems and technology.

Minimum Educational/Experience Requirements :

• High school diploma/GED (Bachillerato en Educación Media) required.

Additional Education/Previous Experience Recommendations :

• No prior experience necessary.

Working Conditions :

• Classroom environment.
• Occasional non-standard work hours or overtime as business requires.
• Professional, office environment.