Language Specialist

  • Pavas
  • Concentrix

Job Title: Language Specialist

Job Description : The Language Specialist will need to develop and deliver general English, business English classes from an andragogic perspective for Contact Center Operations and other areas in the organization. The purpose of this role is to demonstrate high standards of language English teaching. To establish conditions and develop activities so that employees can improve and practice the language in a meaningful context. Essential Functions/Core Responsibilities :

  • Deliver English classes as instructed
  • Designs language learning syllabus via alternative methods such as Structural-lexical syllabus, among others
  • Creates strategic lesson plans / unit plans based on instructional objectives grouped in the 4 skills and multiple intelligence theories
  • Maps general language principles and guidelines for learners to comprehend what to do to learn a language more effectively
  • Conduct Needs Analysis for specific language learning needs (based on each line of business)
  • Devise, writes and produces new materials, including audio and visual resources
  • Creates methods of monitoring and evaluation for each lesson plan (set performance criteria & assessments)
  • Measures effectiveness of training content and delivery
  • Conducts quality analysis and provides recommendations to ensure improvement on quality of training graduates
  • Leads regular calibration sessions with Recruitment and Sourcing Team to ensure that employees meet the required competencies in communication skills
  • Supports any other Language learning programs or initiatives as needed

Eligibility

  • Must attach detailed and updated resume in Workday
  • Tenure of minimum 6 months in the company and current position.
  • English Level required is (96%) or above.
  • No valid final warning or one written warning or disciplinary actions (DA) in the past 3 months.
  • Excellent oral and written communication skills, C1 Advanced Level
  • At least 2-3 years’ experience in English teaching, preferably in the BPO industry
  • Willing to work in different shifts, facilitation may be required in multiple site locations #LATAMCNX

Location : CRI San Jose - Jacks

Language Requirements: Time Type: Full time