Worldwide Partner Incentive Specialist

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for : The Incentive Operations Specialist is responsible for maintaining and reconciling WW Citrix Inc. reseller incentive payout program. This includes system and manual calculations; all which the individual must validated and before processing. Auditing each payout via complex, multi-layered program rolls as well as validating all sales exceptions. Working within internal parties to resolve modifications within the payouts. Preparing daily reports, conducting weekly payouts, and making sure all the payouts are according to company guidelines and program compliance. This individual is also responsible for maintenance of the Salesforce Finance Resellers Rewards service request queue and case approvals as well as resolving internal and external escalations.

Responsibilities :

• Develop an in-depth understanding of Citrix products, Channel programs, promotions, pilots and End User licensing.
• Prepares and processes quarterly Channel payout via excel and SAP which includes manual validation of multiple Channel program rules which are outside of the system calculations.
• Reviews and retains proper approvals while adhering to all key SOX Controls.
• Issue a debit against a payment to a Partner as needed to the proper general ledger account(s).
• Participate in stakeholder meetings.
• Conduct performance analysis, root cause analysis and resolves issues related to the Worldwide Channel Incentive Program.
• Continuously remain informed on all Geo promotions and implementations changes.
• Work with WW Account Receivables to obtain correct banking details, block and/or release payouts.
• Requests void(s) and stop payment(s) on lost and marked Americas checks related to Channel payouts.
• Prepare monthly reporting for Finance and Accounting.
• Manage inquires via SalesForce cases and Outlook as well as resolving internal/external escalations.
• Research Partner escalations, documenting outcomes which are presented to the manager.
• Work with cross functional teams to ensure operational related process and system challenges are resolved.
• Facilitate resolution for IT changes including UAT testing and sign off.
• Support Internal and External audit request as needed.
• Work overtime as need to support the completion of payouts.

Basic Qualifications :

• College Degree or equivalent experience required
• 5+ years of related experience

LI-TJ1

Functional Area : Sales Support* What you’re looking for : Everyone is welcome at Citrix. We prioritize diversity, equity, inclusion, and a culture of belonging, and celebrate bringing our courageous, authentic selves to work. We believe this way of working helps us innovate, and it’s just one of the reasons why our employees continuously recognize Citrix as a great place to work.

Citrix helps make work more sustainable to benefit the planet, our business, and our communities. For more than 30 years, we have empowered individuals and organizations to work remotely or work from anywhere, reducing commuting emissions and energy consumption in the process.

We are the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, and we have key partnerships with top cloud providers. We’ll give you the tools, learning opportunities, mentorship, and flexibility to achieve your goals. Come see why you belong at Citrix, with our culture supporting purposeful innovation and growth from within.

The Benefits : We offer a competitive total rewards package* that includes:

• 18 weeks of paid parental leave
• Health and wellness benefits
• Employee assistance program
• Retirement benefits
• Time off and absence programs
• Professional development and mentorship opportunities
• Paid volunteer time and charitable matching of employee donations
• Employee resource groups
• And more!

**Please note that benefits may vary based on location.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

By applying, you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.