Sr Colllector

Description: The Senior Collector role is located in Costa Rica and under the direction of the Order to cash. This role is responsible for performing simple to moderate credit analytics and collection activities for manufacturing retail business units. Responsibilities: Evaluate and approve order releases based on established authority levels Perform vigorous collections efforts of customer account balances while maintaining customer relationships Complete customer account reconciliations with moderate financial impact Contact external customers as we as credit/store personnel to clarify or obtain additional information to accurately complete the collection Works with other departments, outside providers, internal customers, and external clients to resolve issues or improve process, and ensure understanding by all parties Maintain delivery of service levels and generate and communicate results on same Participate as a member of medium sized projects providing recommendations for continuous improvement Use excellent verbal and written communication skills to build strong relationships, share recommendations and knowledge to multiple audiences including cross functional teams, internal customers, external clients, and management Select tools and approach for work assignments and projects Work with field and sales management regarding strategic and sensitive customer issues Requirements: At least 2 years of relevant work experience Collections and Credit Bachelor’s degree in accounting, business administration or related career Advanced English Excel and SAP experience