Supervisor de Operaciones Hoteleras (Puerto Viejo)

  • Puntarenas
  • Selina

Who we are Our mission is to build a global movement where people live, travel, work and experience, while making meaningful connections.

Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.

The Selina ecosystem consists of Hospitality, Food & Beverage, Tours, Wellness, Education, Development, Real Estate, Co-Working, Art & Design, Community Impact, Education, Surf, Sales, Marketing, and Technology. With 100+ Locations opening around the globe, we have multiple job opportunities at any given time.

What the role is

The Operation Supervisor is responsible to check all the operations under their management to offer the best experience and quality for the nomads

What you will be doing : Housekeeping responsibilities

  • Managing housekeeping team
  • Quality control of housekeeping, in particular to ensure rooms meet standards before check-in
  • Overseeing housekeeping in common areas
  • Training and induction of new housekeeping staff
  • Ordering housekeeping supplies
  • Managing inventory in housekeeping supply rooms
  • Budget management for housekeeping

Maintenance and facilities responsibilities

  • Managing full time maintenance workers

  • Responsible for monitoring ongoing maintenance of rooms and common areas, and ensuring quality of work

  • Responsible for receiving reports of maintenance issues from staff, and responsible for prioritizing repairs

  • Preemptive maintenance around the hostel - spotting issues before they arise and resolving

  • Prioritizing day-to-day maintenance alongside large maintenance and improvement projects

  • Overseeing renovations of rooms and common areas

  • Research and purchasing of maintenance supplies and equipment

  • Budget management for maintenance

Tours & Travel Responsibilities

  • Responsible for ensuring all reception staff is trained on all Tours & Travel products
  • Ensure housekeeping is replacing/maintaining all advertisement visible and arranged in all rooms
  • Ensure housekeeping maintains all Tours & Travel areas in location (Retail Shop, Wellness Deck, Surf Ranch) are clean and in optimal conditions.
  • Responsible for the effective selling of Tours & Travel products on all reception staff during check-in

Responsible for the property security

  • CCTV are operating and covering the property
  • security guards on daily basis
  • security for special events

overseeing the reception and customer service

Responsible of the communication between all departments in the hostel

  • Central point of communication between all operational departments in the hostels
  • Sourcing, managing, and obtaining contractors such as elevator maintenance, fire systems, air conditioning, etc.
  • As a visible manager around the hotel, dealing with guest inquiries, comments, and complaints.

Responsible of the communication between the commercial area to selina

  • Requests from and to the businesses
  • Monitoring their agreement

Stand in of the location manager in case of absent

  • Standing in for General Manager when absent
  • Responsible for day-to-day issues in all departments

What you need for the role

  • Previous experience with community engagement
  • Education lover
  • Experience producing or coordinating events
  • Excellent communication skills
  • Creative
  • Cultural sensitivity skills
  • English language skills
  • Ability to work under pressure

What can you expect

  • Competitive salary
  • Performance bonus
  • No dress code
  • Pet-friendly (as long as your pet is friendly)
  • Multiple online training opportunities
  • Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring
  • Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)
  • Have your birthday off
  • Amazing referral program with cash and global holiday packages; we know you hang out with other great people

Tipo de puesto: Tiempo completo, Permanente

Salario: ₡700,000.00 - ₡900,000.00 al mes

Puede trasladarse/mudarse:

  • Puntarenas, Provincia de Puntarenas: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)