Noc Technical Support Analyst L1

Requirements :

• Fluent in English. High Proficiency level (must). :

• CCNA modules completed. :

• Knowledge of Cisco OS, network management and monitoring (must). :

• Knowledge of routing and switching. :

• Experience with LAN and WAN. :

• Knowledge in Cisco Collaboration technologies (IP phone).

• Knowledge of monitoring tools such as Solarwinds and Nagios.

• Basic knowledge of information security and Windows server technologies.

• ITIL Foundations (desirable).

• Experience with Ticketing systems (desirable).

• Able to work under pressure.

• Schedule Flexibility

Responsibilities :

• Manage IT operations and network equipment such as switches, firewalls and access points.
• Provide support to resolve issues related to network infrastructure.
• Function as an escalation point for incidents not resolved by the NOC.
• Escalate incidents to higher levels if no solution is found within the service level margins.
• Configure, deploy, and support all networking components.
• Manage technology providers that implement solutions.
• Manage, complete, verify and restore backups.
• Manage platform availability and capacity.
• Manage requirements, problems, incidents, and data environments.
• Write and keep updated the technical documentation of the network environment.
• Comply with Service Level Agreements for resolution and/or escalation of cases.