Customer Service Representative - Cr

Job Summary : Follows procedures and guidelines to provide service to customers in a timely manner.

Essential Duties & Responsibilities Required :

• Provides the highest level of customer service at all times to internal and external customers (20%)
• Creates follow-ups with customers in order to provide the best customer experience. (20%)
• Identifies issues that need escalation and passes on to the appropriate person. (15%)
• Performs additional duties as assigned (15%)
• Follows department guidelines for methods of research and accuracy. (5%)
• Maintains notes in appropriate systems. (5%)

Other Duties & Responsibilities :

• Meets attendance and punctuality standards

Required Knowledge, Skills & Abilities :

• Able to execute instructions and to request clarification when needed.
• Possesses basic clerical and data entry skills.
• Possesses strong data entry skills.
• Ability to input 60 words per minute
• Able to perform basic mathematical calculations.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to communicate clearly and convey necessary information.
• Able to converse and write effectively in English and Spanish.
• Possesses strong multi-cultural interpersonal skills.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
• Able to maintain confidentiality of sensitive information
• Able to be immobile for long extended periods.
• Able to build solid, effective working relationships with others.
• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
• Able to quickly learn new systems and technology.

Minimum Educational/Experience Requirements :

• High School Diploma/GED (Bachillerato en Educación Media) required.

Additional Education/Previous Experience Recommendations :

• No prior experience necessary.

Working Conditions :

• Professional & classroom environment.
• Occasional non-standard work hours or overtime as business requires.

What's In It For You?

• Elective Benefits : Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career :Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being : Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion :It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community : Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!