Operations Bill to Cash- Collections Analyst Expert

Job Description Position Summary**

The Accounts Receivable analyst is responsible for the Bill to Cash end-to-end process in the Business Service Center. Completing daily Collection tasks.

General Job Responsibilities

• The Collections Analyst is responsible for various activities in the Bill to Cash end-to-end process (B2C) in the Business Service Center, including:

• Research and reconcile medium complexity overdue accounts/invoices.

• Maintain accurate record of past due accounts and collection efforts.

• Process and send statements.

• Maintain customer files.

• Performs customer portfolio auditing functions accurately and meets audit deadlines.

• Handle customer communication for the business unit.

• Follow up on payment on accounts and customer deductions, resolve short pays, debit memos and unused credits with customer.

• Learn how to generate work-plans to meet targets and manage workload balances with senior assistance.

• Implement processes and activities required in the invoice to cash process/deduction through training, skill acquisition and continuous improvement.

• Maintain specific customer accounts and all support documentation required.

• Maintain updated Work Instructions (WI) within the team by making the necessary changes to it.

• Management reviews, special projects and ad hoc requests are all part of normal job duties.

• Provide high level of customer services.

• Work in a team environment, which involves collaboration and use of team-based methods and tools.

• Identify issues on a timely manner and provide visibility to the management team when something is going to impact negatively to the operation.

• Look for solutions, generate and communicate process improvement ideas.

• Reports and addressing customer inquiries.

• Participate in team meetings, internally and stakeholders.

• Attend and/or contribute on trainings (internal).

• Perform other functions related to the position.

Qualifications

• Advanced student in accounting or a related field (Accounting, Business Administration)
• Strong computer skills including MS Office (Excel) and Adobe Reader, banking portals, and other ERP systems, SAP is a plus.
• Minimum of 2/3 years in an accounts receivable role, or accounting experience. Experience in a Shared service center is a plus.
• English level B2+ or C1.
• Teamwork.
• Communication.
• Result orientation.