Telesales Account Representative - Cr

  • San José
  • Td Synnex

Are you ready to make a BIG impact with TD SYNNEX?

In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.

Overview : Principal Responsibilities :

  • Working from customer lists and/or database, makes outbound follow-up calls to existing customers to qualify leads and sell products and service contracts.
  • Closes a medium volume of sales orders.
  • Sales are medium complexity and the sales rep performs a consultative role for the customers.
  • Emphasizes features and benefits of represented products/services.
  • Provide accurate quotes, and ensure correct credit terms and vendor information is in database.
  • Meets or exceeds all quotas and activity objectives in assigned territory.
  • Uses sound judgment and discretion when making decisions that affect the business unit, such as, appropriate and timely escalation, adjusting margins or providing discounts to close a sale.
  • Provides high quality service to customers and prospects by assessing customer requirements, ensuring prompt response in providing product information and product pricing.
  • Actively profiles all customers and use effective telephone selling skills to promote client products, service programs and systems.
  • Builds the customer/prospect database by profiling and capturing relevant customer and product information.
  • Recommends improvements or changes to internal processes and data processing to meet or exceed sales goals and to achieve the highest level of customer satisfaction.
  • Maintains most up-to-date knowledge on products and programs.
  • Actively participates in assigned sales training, lectures, presentations and meetings.
  • Makes 50-75 outbound calls per day with 8 high-value meeting calls per day, each meeting call with duration > 15 minutes.
  • Performs other additional duties as assigned.

Knowledge, Skills, and/or Abilities Required :

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Able to recognize and attend to important details with accuracy and efficiency.
  • Able to build solid, effective working relationships with others.
  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
  • Able to listen attentively and foster two-way dialogue.
  • Able to maintain a positive attitude in the face of criticism, rejection, or failure.
  • Able to provide courteous, timely service when addressing questions and concerns.
  • Able to maintain social, ethical, and organizational standards in conducting internal and external business activities.

Minimum Educational/Experience Requirements :

  • High school diploma/GED plus the established minimum requirements for the position.
  • Language: 100% proficiency in English

Additional Education/Previous Experience Recommendations :

  • College Degree in Business or Marketing preferred.
  • Requires 2+ years of outbound Telesales experience, technology experience preferred.
  • Call center or Telesales experience using consultative selling skills preferred.
  • Demonstrate commitment to task in a highly competitive sales environment.
  • Ability to overcome technical and business objections of prospective customers.
  • Possess solid business sense and the ability to profile likely business and technology decision makers.
  • Professional and polished communication skills both verbal and written.
  • Possess strong organizational skills and the ability to excel in a fast-paced environment.

Working Conditions :

  • Professional, office environment.
  • Occasional non-standard work hours or overtime as business requires.
  • Some travel required.