Supervisor People Solutions Center

Job Title: Supervisor People Solutions Center

Job Description : The Supervisor People Solutions Center (Benefits) will oversee the day to day performance of the Benefits Support team. The PSC Supervisor will have a deep focus on customer service, employee experience, operational excellence and continuous improvement. The PSC Supervisor will be responsible for delivering KPIs as set forth by the PSC Sr. Manager. Responsibilities

• Responsible for the day-to-day supervision of the PSC Reps work, ensuring cases are completed accurately and within SLA.
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Work with HRSS Sr. Manager to ensure Handle employee escalations as directed/needed. ?
• Assist in training and developing PSC Representatives
• Work with vendors to update employee enrollments/demographic date
• Perform ongoing feedback, reviews and participate in other people management activities
• Assist associates with career development
• Foster teamwork, positive morale and open communication.
• Drive consistent team methodology, process and deliverables.
• Stay current on internal work processes, policies and procedures. Attend required manager development training
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Qualifications :

• At least 3 years of experience in US Benefit Administration or HR Shared Services.

• Prior people management experience.

• Strong customer service focus with previous experience in Customer Service setting.

• Demonstrated strong written and verbal communication.

• Working knowledge of US benefit plans.

• At least 1 year at Concentrix and current role :

• No Disciplinary Action (DA) issued in the past 3 months :

• Good attendance and performance record (Meeting KPI´s or objectives for the past 3 months) :

• English level of 90% or above :

• Experience working with US Benefits (must)

LATAMCNX

Location : CRI San Jose - US Embassy

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