Trilingual Customer Service

  • Heredia
  • Foundever

To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries via the phone or mail.

Hard skills:

Fluent in verbal and written English and Portuguese. High Proficiency level (85 %>) (Must). Knowledge of how to interact with Microsoft Windows Operative Systems. Basic internet tools. Prior Customer Service experience.

Soft skills:

Excellent listening skills. Very Good oral communication skills. Proactive. Good typing skills.


To listen and respond to customer inquiries on the telephone, through on-line networks, and by mail. To maintain adequate technical proficiency in products and platforms assigned. To communicate with team manager, team members and other teams regarding problems, solutions and trends. To keep and update pertinent paperwork and records through data entry. To meet established individual and team performance targets, which include.


Tech Academy. Weekly Payment. Educational Reimbursement. Transportation Services.