.. Bachiller de colegio. Licencias Al día B2 y B3. 3 años de experiencia como chófer de camión (Deseable que .. experiencias) EXPERIENCIA EN TERMINALES DE CARGA Experiencia en manipulación de mercancías peligrosas. Persona acostumbrada a estar apegado a la ley .. ver más
Objective To efficiently provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by offering world-class customer support via phone or mail.
Hard skills Fluent in verbal and written English and Portuguese, High Proficiency level (85 %>). (Must) PC building completed or Technical support knowledge, experience in PC maintenance (Must). CompTIA A+ (901 / 902) certification (Desired). Experience in hardware and software troubleshooting. Advance Knowledge of PC Architectures (Must).
Soft skills Graphics troubleshooting and configuration. Storage (Magnetic / SSD) technologies. Virtualization knowledge – VMWARE Certification (Desired). Prior Customer Service experience (Desire). Ability to function in a team environment. Adaptability to change. Teamwork oriented.
Responsibilities To listen and respond to customer inquiries on the telephone, through online networks, Email, chat, Social Media, Forums, etc. To develop areas of expertise that include a detailed understanding of an application’s workflow and programming. To maintain adequate technical proficiency in products and platforms assigned. To communicate with the team manager, SMEs, team members, and other teams regarding problems, solutions, and trends. To keep and update pertinent paperwork and records through data entry. To meet established individual and team performance targets, which include customer service, productivity, and quality standards.
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