Authorizations Intern (3 Months)

Company Description

• Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors as well as information and communication technology. _

Job Description : Position Summary

To provide support to different departments within the company in order to ensure users correct access to information regarding their specific tasks and processes.

General Job Responsibilities

• Check queue for new tickets and provide support to end users: errors, new assignments, trouble shooting, root cause analysis, update on documentation if approve by manager, follow up with users and confirmation of resolve issue
• Annual review of documentation and manager approval
• 1st level Migrations support regarding processes being switch to Costa Rica, what accesses are needed if any and assignment of those.
• Risk control and analysis for departments and different combination of tasks.
• Answer users’ questions on regards to Authorizations or different systems
• Single point of contact between Central team and Americas
• Training of Key users or managers when require.
• Small Ad Hoc projects regarding process needs.
• Communication with managers, seniors, juniors, IT colleagues.

Qualifications :

• High School diploma is a must :

• College Student (e.g. Business Administration, Industrial Engineering or similar)

• Proficient at oral and written communication

• English B2 or higher

• Spanish C2 or higher

• Knowledge of Microsoft Office package

• SAP is a plus

• Customer Services oriented and detail oriented

• Team player and a Self-motivated person

• Proactive person who enjoys working in a fast-changing environment

• Good typing Skills

Additional Information