Sds Cap Associate

Located at Costa Rica. - Over 18+ old with national ID or permanent resident ID (Dimex). - High School Diploma or equivalent. - Fluent English and Spanish language proficiency required (bilingual position). - Strong typing, phone, and computer navigation skills. - Ability to follow detailed verbal and written instructions. Technical Requirements: - A minimum of 10 mbps download and 2 mbps upload speed from a reliable internet provider. - Must be directly connected to router/modem via Ethernet cable. Cannot use a wireless connection. Job summary The Amazon Customer Service Concessions Abuse Prevention (CAP) team is seeking an SDS CAP Associate who exemplifies our Customer Service Mission Statement by using operational expertise to assist CSAs across the CAP network. Our Customer Service is open 24 hours per day, 7 days a week. As a Full Time Amazon, Customer Service employee your work schedule could fall anywhere in between these hours, and may often require one or both weekend days with the additional expectation to work OTI if there is a business need, large-scale event, or if peak season requires. Key job responsibilities - Use tools and programs to navigate the website, research accounts, review options and solutions for customers, and communicate them effectively. - Actively problem solve and innovate on behalf of customers with good judgment to ensure the appropriate customer outcome. - Follow detailed verbal and written instructions. - Ability to empathize with and prioritize customer needs. - Opportunity to learn other areas of the business and support specialty departments as needed. - Should be self-driven, motivated and task driven individual who can learn fast and operate with mínimal support from Manager and Lead. - Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity. - Should ensure ‘Work-like’ environment with no disturbance during the work hours. - Customer service oriented. - Ability to embrace constant change with flexibility and good grace. - Should be comfortable with a multi-tasking, high-energy environment.