Continuous Improvement Expert, Cs Aces Latam &

Bachelor's Degree or Graduate in any discipline

• 2+ years of work experience in lean six sigma process improvement initiatives and project management

Skills :

• Excellent facilitation, communication & presentation skills
• Ability to perform simple statistical analysis, process life cycle methodologies, (Six Sigma, Lean Six Sigma, Agile, Access, SQL and any other data management system)
• Experience with developing governance documentation (Charters, Scope Documents, Project Plans, Issue Logs, Status Reports, Risk Management Plans etc.)
• Able to prioritize in complex and fast-paced environment

Job summary This person is expected to draw from Lean Six Sigma/Six Sigma experience or similar expertise to define, measure, analyze, improve, and develop control processes for change management and process improvement engagements across the global organization. Leverages data insights to identify operational efficiency opportunities, solves for underlying root causes, and implements solutions that improve the Customer and Associate experience. Our team’s work has a direct impact on Customer satisfaction, Associate experience, and our ability to grow and scale as Amazon’s business continues to increase in complexity. Key job responsibilities - Analyse problems and design process improvement solutions - Select, collect, and analyse data to find root causes of performance issues. - Assess process designs for gaps, non-value-added steps, and other impediments to efficient operation - Summarize analysis to report on key improvement opportunities to use for future state solution design - Create process maps, SOPs, and other solution design documentation - Create metrics to track benefits of improvement implementations - Perform change management activities including supporting the development of training and communications to support transition of improvement project changes. - Maintain progress and provide visibility into project activities to complete deliverables on time - Run meeting with project teams to communicate deadlines and identify issues and risks. - Maintain upkeep of project status using project tracking platform - Performs other duties and participates in special projects as assigned. - Excellent verbal, written, and interpersonal skills - Additional duties as assigned. About the team At Amazon, we cultivate and embrace a diverse employee population. We recognize that people with diverse backgrounds, experiences and perspectives fuel our growth and enrich our global culture. We strive to hire the world’s brightest critical thinkers, offering an environment in which they can relentlessly detect, design, and drive solutions to directly improve the Amazon Customer Experience. We do this every day by solving complex business and technical problems with ingenuity and simplicity. Amazon mission to be the most customer-centric company in the world. Amazon’s Customer Service (CS) is world renowned with an ongoing remarkable growth trajectory supporting customers.

• Degree in business administration, engineering or statistics - Black belt / green belt in lean six sigma - PMP or other project management certification - Statistical analysis experience using Minitab, R or other packages - Exposure to data modelling or data science as a part of work initiatives