Dgm - Transitions

NA

Qualification : Graduate/Post graduate with experience in relevant domain or process and transition/project management Responsibility : Transition Management : PostContract Phase :

• Gain an indepth understanding of Client requirements, expectations (SLAs, performance parameters etc), standards and procedures and help establish exit (gating) criterion for the transition phases.
• Setup the transition/project management, track & report, governance of all transitions supported in line with the agreed transition methodology, framework and tools.
• Track scope changes and raise relevant CR's.
• Understand the contractual requirements from both client and Cognizant perspective.
• Help transition lead formulate strategies and plans for setting up a transition environment following a RFP win.
• Remind PM towards commercial transition project milestones (if any) and ensure that invoices are raised by the project manager with reference to these dates and/or on completion of deliverables.
• Review the outcome of the Transition deliverables to determine any corrective actions that could be taken to improve future delivery in terms of cost, quality and client satisfaction.
• Establish communication plan & ensure it is followed (both internal & external).
• Monitor, evaluate & report risks during each phase of transition.

PreContract Phase :

• Support RFP/RFIs and client visits.
• Work with Project and Technical teams to provide inputs to the Transition Director and assist in formulating Transition strategies and plans.
• Plan, monitor and review the Transition activities during solutioning phase.
• pre contract due diligence, understand client requirements, arrive at Transition strategies, formulate Transition plans, set up Transition framework and plan for change management.

Delivery Support :

• Help the transition manager Implement the change management plan.
• Work with the delivery team and handhold them to ensure that there is a smooth transition into the steady state.

Governance :

• Raise relevant CRs as part of the post contract due diligence process.
• Drive escalation processes for resource issues, delayed project phases such as nonprogress of KT, missed deadlines and other planning issues.
• Responsible for timely resolution of escalated issues and implementing appropriate corrective actions.
• Ensure Transition processes in line with the transition methodology (managing risk, governance, quality assurance, issue resolution, reporting).
• Ensure Transition is within time and budget and meet the required level of quality.

Knowledge Transition :

• Plan and facilitate KT sessions during the Acquisition period and report progress to the Client Transition Management team.
• Collect inputs to track the effectiveness of KT sessions and take corrective actions as necessary.
• Identify technical constrains for niche KTs and use prior KR experiences and knowledge to propose unique staffing solutions.
• Conduct and participate in risk audits, propose and implement mitigation plans for KTs that are hostile or that which are inadequate.
• Ensure the team adhere to the Transition plan and KT process frameworks.

Sales Support :

• Work as part of the RFP team for any new or existing account and be responsible for the Transition Plan.

People Management :

• Supervise and guide Transition Analysts/Members/ Managers, if any.
• Provide inputs to the Transition Director to assist him in identifying crossskilling/ training needs.

Employee Status :Full Time Employee

Shift :Day Job

Travel :No

Job Posting :Feb 03 2023

**About Cognizant