Bilingual Customer Care Agent Automotive Multi

Company Description Job Description Position Summary**

The Call Center Specialist position is responsible for answering emergency incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.

General Job Responsibilities

• Provide excellent customer service over the phone to luxury vehicle owners of different brands.
• Monitor live feeds to identify emergencies and respond accordingly based on the specific scenario.
• Provide support over the phone to the Police when a vehicle is reported stolen, following the stablished protocols.
• Assist the customer in any type of emergency, and connect with the respective entities such as Law Enforcement, 911, Emergency Services, etc.
• Exhibit high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc.
• Collaborate with other call center agents in real-time to share information and coordinate a unified response.
• Perform other functions related to the position.

Qualifications

• Minimum of High School Diploma.
• 2-3 years of experience working in a call center environment.
• Excellent communication skills, both verbal and written.
• Customer service oriented.
• Team work oriented.
• Multitask.
• Demonstrate situation specific empathy.
• Strong interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment with daily work processing deadlines.
• Ability to work effectively without supervision.
• Strong in leadership, empathy, communication, and team orientation.
• Emotional resilience, Ability to remain calm, composed, and empathetic while dealing with distressed callers.
• English B2+ or C1

Additional Information (5) Bosch Service Solutions Costa Rica: Overview | LinkedIn