Agent Database Administrator 1

Agent Database Administrator 1 - Santa Ana, Costa Rica

Are you ready to use your analytical skills, business acumen and eye for detail? Do you want to unleash for ability in a global company that is dedicated to moving money for better? Join Western Union as an Agent Database Administrator 1.

Western Union powers your pursuit.

We are looking for someone who would be part of the Business Support team responsible for use your outstanding data skills to maintain the consistency of databases as Agent Database in Western Union.

Role Responsibilities

• For this position you will be able to support US and Canada agents in three main areas: Settlement, Commission, and Reporting inquiries. In regard to Settlement: capable to resolve cases involving debits, credits, and refunds.
• You may be requested to reconcile on a daily basis a network's activity as part of our direct support to strategic networks which has a direct impact on WU revenue growth.
• Regarding Commission: guarantee monthly commission payment for Money Transfer product, reissue of commission checks, and investigation of outstanding payments.
• Regarding Reporting: Set up and resend of Settlement reports required by our agents and networks to be able to reconcile their accounting books properly.

Additional tasks :

• Assist Account Executives and Regional Directors in the implementation of new agents/networks to WU.
• Participation in conference calls for resolution of inquiries or problem solving.
• Proper handling of data reports to modify format, presentation, and identify settlement discrepancies.

Role Requirements

• 1 year experience in Customer Service
• B2 English Level
• Microsoft Excel knowledge from Intermediate to Advanced is required.
• Microsoft Office skills needed.
• Knowledge in AS400 is a plus.
• Knowledge of Power BI, Microsoft Access, Share Point are a plus.
• Business Administration or Accounting studies are a plus.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Benefits

Your Costa Rica

• specific benefits include:

• Asociación Solidarista

• Paid time off including extended maternity leave.

• In house company doctor services

• Continuing Education

• Transportation services options

• Parking spaces

• Hybrid model work

• Flexible Working Schedules if applicable

• Referral Program award

• Employee Resource Groups (ERG) and committees to volunteer with

• Carpooling Program

• Price Smart membership

• Pan American Medical and Life insurance

• Cafeteria Subsidy