Telesales Account Representative

Are you ready to make a BIG impact with TD SYNNEX?

In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.

The Telesales Account Representative will be responsible for conducting outbound sales calls to sell products to customers (businesses and/or individuals) in order to achieve sales quotas.

Principal Responsibilities :

• Working from customer lists and/or database, makes outbound follow-up calls to existing customers to qualify leads and sell products and service contracts.
• Closes a medium volume of sales orders.
• Sales are medium complexity and the sales rep performs a consultative role for the customers.
• Emphasizes features and benefits of represented products/services.
• Provide accurate quotes and ensure correct credit terms and vendor information is in database.
• Meets or exceeds all quotas and activity objectives in assigned territory.
• Uses sound judgment and discretion when making decisions that affect the business unit, such as, appropriate, and timely escalation, adjusting margins or providing discounts to close a sale.
• Provides high quality service to customers and prospects by assessing customer requirements, ensuring prompt response in providing product information and product pricing.
• Actively profiles all customers and use effective telephone selling skills to promote client products, service programs and systems.
• Builds the customer/prospect database by profiling and capturing relevant customer and product information.
• Recommends improvements or changes to internal processes and data processing to meet or exceed sales goals and to achieve the highest level of customer satisfaction.
• Maintains most up-to-date knowledge on products and programs.
• Actively participates in assigned sales training, lectures, presentations, and meetings.
• Makes 50-75 outbound calls per day with 8 high-value meeting calls per day, each meeting call with duration > 15 minutes.

Other Duties & Responsibilities :

• Additional duties as assigned
• Meets attendance and punctuality standards

Knowledge, Skills, and/or Abilities Required :

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to build solid, effective working relationships with others.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to listen attentively and foster two-way dialogue.
• Able to maintain a positive attitude in the face of criticism, rejection, or failure.
• Able to provide courteous, timely service when addressing questions and concerns.
• Able to maintain social, ethical, and organizational standards in conducting internal and external business activities.

Minimum Educational/Experience Requirements :

• High school diploma/GED (Bachillerato en Educación Media) plus the established minimum requirements for the position.
• Language: 100% proficiency in English
• Requires 2+ years of outbound Telesales experience, technology experience preferred.
• Call center or Telesales experience using consultative selling skills preferred.

Additional Education/Previous Experience Recommendations :

• College Degree in Business or Marketing preferred.
• Demonstrate commitment to task in a highly competitive sales environment.
• Ability to overcome technical and business objections of prospective customers.
• Possess solid business sense and the ability to profile likely business and technology decision makers.
• Professional and polished communication skills both verbal and written.
• Possess strong organizational skills and the ability to excel in a fast-paced environment.

Working Conditions :

• Professional, office environment.
• Occasional non-standard work hours or overtime as business requires.
• Some travel required.