Patient Contact Analyst

Job Description :

• 3M is looking for passionate and driven Patient Contact Analyst. Are you ready to be a part of what’s next?
• This position is responsible for scheduling the return of the 3M KCI rental products and completion of the Welcome Calls.

PRIMARY DUTIES/RESPONSIBILITIES:

• Obtain the return of rental unit from patients/customers within 60 days of discharge.-
• Completes outbound dialer calls and handles inbound calls.-
• Identifies additional contact numbers when necessary.-
• Coordinates with both internal and external customers for return. Research by reviewing all order notes, documents on file, previous orders, and internet searches to determine course of action of each order on the assigned worklist.-
• Enter detailed order notes documenting course of action taken in multiple systems.
• Maintains their assigned worklist in a timely and efficient manner. Review all work queues in the database to ensure orders are being worked timely and properly, provide feedback to CSRs on rework opportunities, etc.-
• Reduce the volume of Missing In Action units (MIA)
• Participate in any and all reasonable work activities as assigned and deemed appropriate by management including but not limited to over time.-
• Understand and comply with HIPPA regulations and PHI and all 3M policies.- This position exists to schedule the return of rental units and as such requires constant computer and phone usage (over 99%), including repeated computer keyboarding. The information listed above is not a comprehensive list of all duties/responsibilities performed
• Management has the exclusive right to alter this job description at any time without noticeBASIC QUALIFICATIONS-
• At least one year of customer service experience.-
• High School Diploma or equivalent.-
• Advanced English (oral and written) C1. Communicate in English effectively both verbally and in written format C1.-
• Flexible & Adaptable - with schedule, workflow processes and priorities.-
• Capable of multitasking and toggling through 4-5 different systems (dual screens).-
• Strong typing skills.-
• Operate independently without close supervision.-
• Ability to convey a positive customer service and team oriented attitude.-
• Ability to maintain confidentiality and exercise discretion in all business dealings.PREFERRED QUALIFICATIONS-
• Experience with a dialer in a phone customer service environment.-
• Experience with working in an environment where daily goals are needing to be met both individually and as a team.-
• Experience using dual monitors.-
• Demonstrated analytical and problem-solving skills.-
• Experience with NiceIncontact- Supporting Your Well-being- 3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.- Imagine your future in 3M- 3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

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