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Our Organization : Do you have a passion for Cloud Services? Do you want to be a key technical leader in a rapidly growing & profitable “Enterprise” cloud service? Does building the Services infrastructure of a cloud service excite you? If you want to join a fast-paced team & have an impact on a growing online business, this is the opportunity for you to drive the evolution of Microsoft Azure Support while keeping customer satisfaction as the top priority! This is an opportunity for you to be constantly learning as the Platform expands to provide broader capabilities to our customers, enable customers using a service rather than on premise Microsoft products, and to work in collaboration with multiple Microsoft teams inside of Customer Service & Support (CSS), Engineering and Operations teams.
Our Culture : Our culture is built around attributes that drive our every decision, and our every action.
- Customer obsession - Our people are relentless in the pursuit of truly exceptional customer experiences that are easy, insightful and trusted.
- Growth mindset - Our people focus on learning, improving and being open about change.
- Diverse and inclusive - We celebrate and leverage our cultural differences as it makes us a stronger organization and provides the best experience for our engineers and customers.
- One Microsoft - We believe in a boundary-less organization, unlocking the collective genius and building great experiences.
- Making a difference - We think beyond the traditional measures of business or individual success and believe that our work is purpose driven, improving lives worldwide.
Our Role : Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional.
Responsibilities : Responsibilities include :
- Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding problems identified in Microsoft software products, and manage relationships with those customers.
- Be flexible to work in different shifts.
- Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs; may involve writing code.
- Acquire & coordinate resources from other groups as needed to resolve customer issues.
- Manage hot issues by setting customer expectations, devising action plans, and professionally communicating to all parties involved.
- Share knowledge with other engineers and develop customer solutions efficiently.
- Communicate technically complex information with Microsoft’s developer customers via telephone, written correspondence, and electronic services.
- Create advanced technical content including Microsoft Knowledge Base articles, samples, whitepapers, and training.
- Own and Participate in regular technical triage meetings to share knowledge with other engineers and help them develop efficient solutions to their customers.
- Drive resolution of critical situations (CritSits) and ensure smooth execution through the life of the crisis by adherence to processes and guidelines.
Qualifications : Requirements :
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2-3+ years of experience in a customer facing role
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2+ years of technical experience in any of the following:
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Solid understanding of container technology and fluency in Kubernetes. Familiarity with with RedHat OpenShift
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Linux OSS
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Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
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Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, Jenkins, etc.)
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Experience administering Linux (boot process, file systems, network device and protocol configuration)
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Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP
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Operating System/Virtualization
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Familiarity with Security, OS Internals concepts
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Understanding of Virtualization concepts and virtual system administration
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Networking
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Understanding of container specific networking such as CNI
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Familiarity with DHCP, VIPs, NAT, DNS
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Familiarity with networking troubleshooting (ping, tracert, tracemon, tcpdump, etc.)
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Understanding of load balancing and familiarity with relevant components such NGINX, Application Gateways, and NVA’s
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Excellent problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions- English Language: fluent in reading, writing and speaking.
Preferences :
- BS in computer science or engineering preferred
- Kubernetes Administration Certification preferred
Soft Skills :
- Technical Leadership - handle technically challenging and politically sensitive customer situations
- Strong communications skills - excellent spoken and written English communication skills and the ability to present complex