Amazon Vision Operations Center Associate

Amazon is a multi-national technology company and being proficient in English is a required qualification. CV’s must be submitted in English as our recruitment team works in several jurisdictions. - High School Diploma. - B1+ English proficiency. - 6+ months of working experience in corporate environments [AND/OR] university volunteering, internship or professional practice. - Experience with MS Office programs and internet browsing. Job summary This is a full time permanent back office bilingual position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration. Amazon Vision Operations Center (AVOC), Join a professional organization who handles video monitoring activities in Fulfillment Centers globally. Our teams remotely monitor activities in a back-office environment to support Machine Learning technology, acting as a human-as-sensor model allowing humans to perform tasks that require higher cognitive abilities. Our essential function in AVOC is to improve decision-making technologies by providing remote human support and solutions while hiring and developing the best. Tasks that required greater cognitive capacities such as sustained attention, speed of information processing, pattern recognition will be perform by our associates who deliver results with high confidence. Key job responsibilities Job responsibilities include, but are not limited to: - Review image/videos of an event on a process in the fulfillment center, understand it thoroughly and provide the best response based on your judgment and knowledge gather in your training process. - Meets predetermined and assigned productivity and quality standard targets. - Responsible for reviewing video content continuously during working schedule. This position requires ability to capture details within different types of digital content what make visual capability a requirement. - Understand and follow up on performance metrics and process requirements to drive business results in live environment. - Able to perform repetitive tasks on a daily bases. - Perform labeling/annotation tasks with accuracy, speed and efficiency. - Demonstrates willingness to support several projects at one time, and to accept re-prioritization as necessary, which may include schedule flexibility depending on business needs. - Understand and adhere to SOP’s and other Amazon policies. - Able to systematically escalate problems or variance in the information to the relevant owners/teams/managers, according to processes and standards. - Analyze and detect exceptions. - Constantly contribute to process improvement. - Experience in peer coaching, mentoring, and/or training, etc. - Able to work with digital image/video content.