Point of Sales Operations Team Manager

Job summary : This position consists of oversight and decision responsibility for members of the Marketing Point of sales Team. It is responsible for selecting, training, supporting, coaching, developing and supervision a team of employees within the department including managing performance of direct reports in area of specialty. Maintains and forms relationship with client. Makes recommendations and executes opportunities to improve processes, systems, workflow etc. Provides performance coaching to achieve agreed SLA results. Demonstrates commitment to accuracy, responsiveness, and customer satisfaction.

Provides input and assistance to Senior Manager to maintain established performance goals. Motivates team members to achieve SLA and team level performance. Proactively addresses and resolves issues that may impact customer satisfaction, cash flow, employee attrition and cost.

This position will be providing direct supervision to assigned Team Leads through leadership, training, and development, allocating work assignments, review of progress in achieving objectives and enforcing corporate policies and procedures.

This person will have a comprehensive understanding of business processes, procedures and information, turning data into useful and actionable information that resolves Point of Sales process issues in a timely manner. The successful individual will need to deal well with ambiguity, while addressing multiple concurrent projects and timelines. This is a Marketing position, interacting directly with Stakeholders, Quality Teams, and partnering with internal 3M clients and cross-functional team members to drive results.

This position works independently to meet targets and objectives set by 3M management. Additionally, the position works with senior co-workers, supervisors and/or management for guidance on difficult or unusual situations.

Primary Responsibilities include but are not limited to the following :

• Propose and lead projects to improve the efficiency and competitiveness of the processes and the team.
• Provide decision-making guidance and strategic/operational plans to build and enhance 3M's Marketing Service image.
• Collaboration with business stakeholders to raise awareness and understanding processes to identify opportunities
• Participating in daily team meetings to discuss recent activities, daily activities, and barriers to completing work
• Excellent organizational and time management abilities to ensure multiple tasks are completed by designated deadlines
• Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers
• Demonstrated attention to detail to prevent errors in work
• Flexible attitude and ability to work within a rapidly growing organization
• Work closely with others to ensure project deadlines are met while keeping relevant stakeholders in-the-know
• Create analytics and reports in respective space relevant to business and other stakeholders
• Escalate quality issues to appropriate areas
• High level of understanding of the company's strategy, business areas and structure, as well as the market (competition, trends, etc.).
• Improves customer satisfaction by identifying trends, problems, and barriers. Provides insight, makes recommendations for resolution, and develops proactive solutions as part of the organization’s continuous improvement culture.
• Leads projects, which are generally short-term, with specific results expected, and occasionally broadly defined results. Ensures project objectives and deadlines are met..
• Supporting team and team supervisor by determining work priorities, assign responsibilities, and implementing timetables for team projects and group work to ensure ongoing team success.

Qualifications/Requirements :

• A Bachelor level university/college degree is generally required. Master’s degree is preferred. In addition, a minimum of 7-10 years relevant working experience is normally required.
• Minimum 3 years in leadership positions
• Knowledge of assigned area (Point of Sales) of responsibility and 3M structure organization and business.
• Demonstration of strong interpersonal, communication, analytical, organizational, and short-term planning skills.
• Expert/master knowledge and experience with the most current theories and practices of one or more related disciplines such as Marketing, Pricing, Point of Sales and Customer Incentive Plan.
• know-how (competitors, trends, etc.). Utilizes this business knowledge to educate others.
• High level of negotiation, impact, and influence at different levels
• Develops and broadens negotiating and influencing skills.
• Maintains a professional, positive, and tactful demeanor with Stakeholders.
• Demonstrates the following competencies: adaptability, assertiveness, initiative, accountability, teamwork, and continuous improvement mindset
• Strong leadership and people management skills
• Ability to handle unforeseen situation